Shipping and returns
Free shipping via Australia Post to anywhere in Australia with minimum spend of $300.
Flat rate shipping of $10 for all other Australian orders.
Free Worldwide shipping via Fed Ex with minimum spend of $300.
Flat rate shipping of $35 for all other Worldwide orders.
Shipments within Australia with Australia Post are generally 4+ business days.
Shipping times worldwide vary on customs regulations for your country. Shipping times vary anywhere from 4 business days +.
All duties and taxes payable on shipments entering your country are payable by the purchaser.
Exchanges/ Returns
We make pieces you'll love, however we understand sometimes you may need to exchange them for other styles/sizes/colours and we're ok with that.
Please email us within 5 days of your original purchase reaching you at hello@wearemae.com and then post back your garments in their original condition within 3 days of notifying us of your desire to exchange your items. Unfortunately we can't cover the cost of this postage.
We suggest you use a tracked parcel service as parcels being sent back to us for exchange are at the responsibility of the customer until they reach us. Once we receive your items we will ensure the garments have not been worn or washed, are in their original condition and have all labels, tags and stickers attached. We will then post you the new pieces you have chosen. Your second shipping will be charged at cost.
Here at Mae's Sunday we offer returns for refund or credit note. If you receive your order and decide you're not wanting to keep your items then a return can be organised. Please email us at hello@wearemae.com within 5 days of your parcel arriving, and then post back your garments in their original condition within 3 days of notifying us. Unfortunately we can't cover the cost of this return postage.
We suggest you use a tracked parcel service as parcels being returned to us are at the responsibility of the customer until they reach us. Once we receive your items we will ensure the garments have not been worn/washed, are in their original condition and have all labels, tags and stickers attached. You'll then be issued with a refund or credit note for our store. Your refund or credit can only be issued for the value of your goods, unfortunately any postage paid for your order is not returned as a credit note or refund.
Samples/Seconds or sales items cannot be returned/refunded or exchanged as these items are purchased as is.
If you feel your order is defective/damaged please contact us immediately, as soon as your parcel arrives and we'll ensure we get any issues fixed up for you. Please don't remove tags/labels/stickers or wear/use/wash defective/damaged goods.
If you purchased your items from one of our gorgeous retailers please contact them in relation to any exchanges/returns.