Free shipping via Couriers Please or Australia Post to anywhere in Australia.
Free Express shipping to USA, Canada, Mexico via Fed Ex.
Free Express shipping to New Zealand via Fed Ex.
Free Express shipping to Asia via Fed Ex.
Free Express shipping to The Rest of World via Fed Ex.
Shipments are all tracked and signature on delivery and cannot be delivered to a PO Box or parcel locker. Please provide a full delivery address. Please also provide a correct phone number, as this is used by the courier company to locate you if need be.
Normally orders are shipped on Tuesdays and Fridays from our office in Melbourne, Australia. Orders placed by 5pm on Mondays and Thursdays will make that next shipping day. Please do keep these days in mind. If you have an urgent order please contact us directly and we'll see what we can do.
Shipping within Australia with Couriers Please or Australia Post are generally 2+ business days unless shipping to a remote area. (please also keep in mind our shipping days and your location).
Express shipping times worldwide vary on customs regulations for your country. Shipping times vary anywhere from 3 business days +.
All duties and taxes payable on shipments entering your country are payable by the purchaser. Mae's Sunday aren't able to make payment of any incurred costs from the shipment of your order.
We suggest you get in contact with your countries customs department if you have questions about duties on incoming goods, as we're unable to contact other customs offices outside of Australia.
**We have had feedback of duties on shipments to Spain being quite high, so please do reach out to your customs department if this is an issue.
We make pieces you'll love, however we understand sometimes you may need to exchange them for other styles/sizes/colours and we're ok with that. Please email us within 10 days of your original purchase reaching you at email@example.com and then post back your garments in their original condition within 3 days of notifying us of your desire to exchange your items. Unfortunately we can't cover the cost of this postage. Please email us first to ensure you have the correct delivery address to send the goods, and also so we can put aside the pieces you're wanting to exchange them for. We suggest you use a tracked parcel service as parcels being sent back to us for exchange are at the responsibility of the customer until they reach us. Once we receive your items we will ensure the garments have not been worn or washed, are in their original condition and have all labels, tags and stickers attached. We will then post you the new pieces you have chosen right away. Your second shipping will be charged at cost.
Here at Mae's Sunday we offer returns for credit notes only. If you receive your order and decide you're not wanting to keep your items then we'll happily send you a credit note. Please email us at firstname.lastname@example.org within 10 days of your parcel arriving, and then post back your garments in their original condition within 3 days of notifying us. Unfortunately we can't cover the cost of this return postage. Please email us first to ensure you have the correct delivery address to return the goods. We suggest you use a tracked parcel service as parcels being returned to us are at the responsibility of the customer until they reach us. Once we receive your items we will ensure the garments have not been worn/washed, are in their original condition and have all labels, tags and stickers attached. You'll then be issued with a credit note for our store right away. Your credit can only be issued for the value of your goods, unfortunately any postage you've paid for your order is not returned to your credit note.
We can't offer refunds at this time. Please refer to the above notes for exchange or return for credit note.
Bespoke pieces cannot be returned/refunded or exchanged as these items are made to order.
Samples/Seconds cannot be returned/refunded or exchanged as these items are purchased as is.
If you feel your order is defective/damaged please contact us immediately, as soon as your parcel arrives and we'll ensure we get any issues fixed up for you. Please let us know within 4 days of receiving your items. Please don't remove tags/labels/stickers or wear/use/wash defective/damaged goods, as we then cannot ascertain if the damage was done during wear.
If you purchased your items from one of our gorgeous retailers please contact them in relation to any exchanges/returns.