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Shipping and returns


Standard shipping via Australia Post to anywhere in Australia is $10.

Express shipping via Australia Post to anywhere in Australia is $15.

Standard shipping to New Zealand is $20. (AUD)

Standard shipping to USA is $25. (AUD)

Standard worldwide shipping to all other countries in the world is $30. (AUD)

Orders are shipped only on Tuesdays and Fridays from our office in Melbourne, Australia. Please do keep this in mind. If you have an urgent order please contact us directly and we'll see what we can do.

Standard shipping times within Australia are between 3 and 7+ business days. (please also keep in mind our shipping days).

Express shipping with Australia Post is generally next day unless shipping to a remote area. (please also keep in mind our shipping days).

Standard shipping times worldwide vary on customs regulations for your country. Shipping times vary anywhere from 5 business days to 12 business days +. We cannot make any guarantees of delivery date for worldwide shipping.

Express worldwide options are available at extra cost. Get in touch if you have a specific request.

All duties and taxes payable on shipments entering your country will be payable by the purchaser. Mae's Sunday cannot be responsible for payment of any incurred costs from the shipment of your order.

We suggest you get in contact with your countries customs department if you have questions about duties on incoming goods, as we are unable to contact other customs offices outside of Australia.


Returns

Please ensure you have chosen the correct colour/size/style, as all purchases are final.

We do not offer refunds/exchanges for change of mind purchases.

Lingerie and bespoke pieces cannot be returned/refunded or exchanged for hygiene reasons.

Our defective/damaged goods returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you feel your order is defective/damaged please contact us immediately.

To be eligible for a return, your item must be unused and in the same condition that you received it. The tags must still be in place.

Due to the delicate nature of the items and the time and costs involved in returning your purchase to a condition where it can be onsold we must charge a 'restocking fee' of $10 per piece.

To complete your return, we require a receipt or proof of purchase.

Returns MUST be posted (at customers expense) to our offices in Melbourne, Australia. Please contact us directly for postal address. Returns MUST NOT be returned to sender as there is no-one at that address that can process your refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@maessunday.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@maessunday.com and we will confirm with postal address.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.