Express shipping via DHL to anywhere in Australia is $15.
Express shipping to New Zealand via DHL is $30. (AUD)
Express shipping to USA via DHL is $35. (AUD)
Express worldwide shipping to all other countries in the world via DHL is $40. (AUD)
Shipments are all signature on delivery and cannot be delivered to a PO Box. Please provide a full delivery address.
Orders are shipped only on Tuesdays and Fridays from our office in Melbourne, Australia. Orders must be placed by 5pm on Mondays and Thursdays to make that next shipping day. Please do keep this in mind. If you have an urgent order please contact us directly and we'll see what we can do.
Express shipping within Australia with DHL is generally next day unless shipping to a remote area. (please keep in mind our shipping days and your location).
Express shipping times worldwide vary on customs regulations for your country. Shipping times vary anywhere from 3 business days +.
All duties and taxes payable on shipments entering your country will be payable by the purchaser. Mae's Sunday cannot be responsible for payment of any incurred costs from the shipment of your order.
We suggest you get in contact with your countries customs department if you have questions about duties on incoming goods, as we are unable to contact other customs offices outside of Australia.
Please ensure you have chosen the correct colour/size/style, as all purchases are final.
We do not offer refunds/exchanges for change of mind purchases.
Lingerie and bespoke pieces cannot be returned/refunded or exchanged for hygiene reasons.
Our defective/damaged goods returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you feel your order is defective/damaged please contact us immediately.
To be eligible for a return, your item must be unused and in the same condition that you received it. The tags must still be in place.
Due to the delicate nature of the items and the time and costs involved in returning your purchase to a condition where it can be onsold we must charge a 'restocking fee' of $10 per piece.
To complete your return, we require a receipt or proof of purchase.
Returns MUST be posted (at customers expense) to our offices in Melbourne, Australia. Please contact us directly for postal address. Returns MUST NOT be returned to sender as there is no-one at that address that can process your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will confirm with postal address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.